During my Salesforce experience, I have seen both the technical consultancy and the functional sides, and the end client side as a CRM manager. In this great new stage, I am now training professionals, including newbies and expert users of the tool. I am also managing projects as a coach and solution architect.
As to personal interests, I like soccer (I am a Real Madrid fan, of course!), reading and watching series. However, my passion is table games, especially Warhammer 40,000.
"Have you tried a flow?"
Implementation of Salesforce Service Cloud, Marketing Cloud and Social Customer Service. Management of the entire customer life cycle. Support in the strategy, development and daily operation.
Consulting and implementation of Salesforce Sales Cloud, Marketing Cloud and Social Studio. 360 vision of the client and automation of daily Newsletter sends.
Change management project for the Service and Sales teams, of over 100 people; support in the go-live of Salesforce CRM and reingeneering of the initial project to evolve Salesforce to the standard and best practises; Consulting and implementation of Pardot.
Consulting and implementation of Salesforce Service Cloud and Pardot. Support to daily operation and CPQ optimization. Development of complex campaigns or processes.
Implementation of Salesforce Partner Communities on Citibox to include their external sales network to the company sales process.
